Empower your customers to resolve issues conveniently on multiple touchpoints like Web, Mobile and Social Media.
Source(s): Forrester & Sensus
Faster Response Time: With One Click self-care solution, the customers get their issues resolved in quick time. This reduces the volume of support calls and frees up agents to address critical customer-facing issues, in a timely manner.
Higher Customer Satisfaction: With One Click self-care, customers are able to self-diagnose and resolve issues through their preferred touchpoints without the restrictions of time and language leading to higher satisfaction.
Creating Brand Value: The branded and customized self-care solution increases brand value every time a user gets the issue resolved instantly.
Convenience for Customers: One Click self-service solution is available on multiple touchpoints: Web, Mobile, IVR and Social Media, allowing customers to choose the most convenient option as per preferences helping create strong business customer relationships and leading to increased customer loyalty and business growth.