Self Care Solution

Empower your customers to resolve issues conveniently on multiple touchpoints like Web, Mobile and Social Media.

Why self-care?

  • 84% of subscribers like to solve their issues themselves without having to call customer care.
  • 25% of the population in the US is millennials who are tech-savvy and prefer diagnosing and troubleshooting on their own.
  • 67% are though not happy with the products being offered to them by operators. Customers need easy to use products with customized guidance to diagnose and troubleshoot the issues.

Source(s): Forrester & Sensus

Benefits of One Click Self-care:

Faster Response TimeWith One Click self-care solution, the customers get their issues resolved in quick time. This reduces the volume of support calls and frees up agents to address critical customer-facing issues, in a timely manner.

Higher Customer Satisfaction:

With One Click self-care, customers are able to self-diagnose and resolve issues through their preferred touchpoints without the restrictions of time and language leading to higher satisfaction.

Creating a Brand Value

The branded and customized self-care solution increases brand value every time a user gets the issue resolved instantly.

Convenience for Customers

One Click self-service solution is available on multiple touchpoints: Web, Mobile, IVR and Social Media, allowing customers to choose the most convenient option as per preferences helping create strong business-customer relationships and leading to increased customer loyalty and business growth.

Features of One Click Device Self-Care

  • Decision Tree – Customers probe through the issue using an easy to navigate decision tree based knowledge network
  • Simulated self-help guides : Visual simulated guides for customers to make configuration changes, install devices, change settings etc.
  • Self-Device Diagnostics Tool
  • Easily integrated and white labelled with your web and mobile presence
  • Content federation and integration with your internal application stack