Knowledge Management Solution

Simplify your knowledge base to transform customer service with One Click

Turn complex process into easy to use decision trees to provide consistent customer support at multiple touchpoints.

An integrated Knowledge Management Solution
One Click KMS is a tailor made comprehensive solution to define customer service processes and SOPs into easy to use and actionable decision trees resulting in increased customer satisfaction with reduced handling time and operational costs.

One Click KMS empowers enterprises to establish seamless and consistent engagement between customers and employees by processing information into actionable knowledge at single screen.

Benefits of One Click KMS:

  • Reduced customer support cost
  • Increased efficiency and productivity by reducing cases of “reinventing the wheel”
  • Drive innovation through collaboration
  • Reduced loss of know-how by capturing, storing and organizing knowledge
  • Speeding up productivity with on-board training and timely access to knowledge
  • Increased customer and employee satisfaction

Features of One Click KMS

  • Top call driver: by users, customers, scenarios
  • Daily briefings
  • Breaking News
  • Tip of the day
  • Quiz
  • Skill based learning
  • Suggestion box
  • Tagging box
  • Knowledge asset search
  • Most viewed files
  • Favorite files
  • Shared Files